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About FFI

What is Friendship Force? – Video resources
What is our mission?
What is our vision?
What is our current tagline?
What is the Friendship Force Code of Conduct?
What is the Friendship Force Ambassador pledge?
Who do I contact at FFI?
Where are FFI staff members based?
Who founded FFI?
Milestones in our 45-year history
Is there a Friendship Force club near me?
Where can I find previous Annual Reports?
Why doesn’t Friendship Force advertise in magazines like AARP or other national/international publications?

Clubs

100 Recruitment Ideas
Member recruitment – Workshop recordings
Is there a video clubs can use for PR?
FF Taupo’s Membership Recruitment Program
Where can I find FFI logos for download?
Are there tools for assessing the health of my club?
Is there a guide to help clubs to develop a strategic plan?
When was the 2023 Outbound Journey Request form sent to clubs and when was it due?
When was the 2023 Inbound Journey Request form sent to clubs and when was it due?
What is the Club Charter renewal process?
How can I order a Friendship Force name badge?
Is there a map that shows all active FF clubs?
Can our club use FFI’s Zoom account to meet virtually?
What are Club Bylaws?
What types of activities do clubs do in addition to journeys?
What are the Brand Guidelines for FFI’s Refreshed Logo?
How can I get a copy of my club’s logo?
Current Policies and Guidelines for Clubs and Programs
How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
How can I share my club’s pictures on Friendship Force International’s Facebook or Instagram?
Do you have a set of sample Club By-Laws?
Does My Club Need Club By-laws?
How can WhatsApp help us with Friendship Force events/activities?

Club Life

What types of activities do clubs do in addition to journeys?

Club Documents

Leadership self evaluation and checklist for 2023 charter renewal process
What is the Club Charter renewal process?
What are Club Bylaws?
Do you have a set of sample Club By-Laws?
Does My Club Need Club By-laws?

Member Recruitment

How do you orient new members?
Does FFI offer any resources for recruitment of new members?
100 Recruitment Ideas
Member recruitment – Workshop recordings
Is there a video clubs can use for PR?
FF Taupo’s Membership Recruitment Program

Useful Resources

Where can I find a club needs assessment?
Where can I find the Friendraiser video recordings?
What is the FFI Friendraiser?
Can I get a copy of FFI’s non-profit status verification?
Where can I find FFI logos for download?
Are there tools for assessing the health of my club?
Is there a guide to help clubs to develop a strategic plan?
When was the 2023 Outbound Journey Request form sent to clubs and when was it due?
When was the 2023 Inbound Journey Request form sent to clubs and when was it due?
How can I order a Friendship Force name badge?
Is there a map that shows all active FF clubs?
Can our club use FFI’s Zoom account to meet virtually?
What are the Brand Guidelines for FFI’s Refreshed Logo?
How can I get a copy of my club’s logo?
Current Policies and Guidelines for Clubs and Programs
How do we invite FFI staff to speak at our next club meeting?
Who is our Regional Support Manager (RSM)?

Social Media

How do I share content from the Friendship Force Facebook page to my club’s Facebook page?
How can I share my club’s pictures on Friendship Force International’s Facebook or Instagram?
How can WhatsApp help us with Friendship Force events/activities?
How do I create a WhatsApp group for my club?

Journeys

Club-to-Club Journeys

What is a Club-to-Club Journey?
Where can I find the Health and Mobility checklist?
What is an Ambassador Coordinator?
Is there a Home Host Application and Agreement form available for download?
What is the host club program fee or host fee?
Can non-members join a Journey?
Can club members join a journey if they are not signed up on myFF?
What are the recruitment deadlines and forms?
What is a Journey committee?
Where can I find the Ambassador and Host Matching form?
How can I advertise my journey with empty seats to fill it with ambassadors from other clubs?
What is the Fill-the-Seat policy?
Why is it important to fill a journey?
What if FFI cancels a Journey?
What’s the Ambassador Coordinator’s earned seat?
How can I get an FFI fee refund if an ambassador needs to cancel a journey?
Can I get an FFI fee refund any time?
Which staff member is responsible for our Journey?
Why don’t I see our 2023 journeys on the list of all Journeys?
Where can I find an Ambassador Application and Agreement Form?
How does the Google form Ambassador Application work?
What’s the Ambassador Coordinator discount?
Is there a recommended host fee?
Is there an Ambassador Selection Guide or any type of guidance about selecting ambassadors for a Journey?
Are there hosting guidelines?
Where can I find a list of all Journeys?
Is there an evaluation form for sending feedback after I’ve hosted or traveled?
Is there an incident report form to complete if something happens during a Journey?
What if I need to cancel a Journey?
Is there a budget template I can use for planning an inbound Journey?

Journey Matching

What does the journey planning process look like at FFI?
Where can I find the Journey matching forms for 2024?
How do we request an outbound journey?
How do we request an inbound journey?
Why was my club not assigned an inbound Journey to host?
My club arranged to host a journey previously canceled due to Covid-19. Why were we not assigned that journey?
My club arranged a delayed Journey but we were given one or two different host clubs than the original, did you mix up our request?
Why was my club not assigned an outbound Journey?
We only received one hosting assignment but we requested two, can you assign us another host club?
We were joined with another club for our outbound journey, why was that?
What are options for 2023, if we don’t have an outbound assignment yet?
Why was my club not assigned the delayed Journey or previously canceled Journey that we requested?
Where is the 2023 Journey Hosting and Request Analysis?

Journeys for Individuals

Are there member-to-member journeys for individuals rather than groups?
Individual Journey Guidelines

Special Journeys

What is a Special Journey?
Where can I find Special Journeys on offer?
How do I apply for a Special Journey?
Are there guidelines for leading an Outbound Special Journey?
Why are Special Journeys such an inspirational experience?

Open World/ Alex Programs

What is the Open World Program?
What is the American Leadership Experience (ALEX)?
Can any club host an ALEX or Open World Program?
What to consider when hosting an Alex/ Open World Journey?
Where do we send our COIL Open World proposal form?
How many Open World Programs does FFI typically host per year?
Are we guaranteed to host an Open World Program if we apply for it?
How long in advance do we need to apply to be selected to host an Open World Program?

Concierge Services

What is the FFI Concierge Service?
Why does FFI offer a Concierge Service?
Who do I contact for the FFI Concierge Service?
How long before our journey do we need to contact FFI for Concierge Services?
Can FFI assist my club with flight bookings for our journey?
How can my club benefit from using the FFI Concierge Service?

Insurance

Where can I find my insurance policy documents for travel insurance purchased through FFI?
Are FF clubs covered by FFI’s Liability Insurance for club events?
How do I file a claim with my insurance company?
Does trip insurance cover me if I get COVID-19 before or during the trip?
Is Insurance a Requirement for Travel on a Friendship Force Journey?
What are “covered reasons” on an insurance policy?
Which insurance policies are offered by FFI?
Can I get travel insurance for non-FF related travel?

Language Training

Does FFI offer private language lessons?
Why does FFI offer language lessons?
What does English Language Training at FFI look like?
When can I start language lessons?
I am not sure which level I need. What should I do?
How much is a language course at FFI?
Which languages can I learn at FFI?
How do I sign up for FFI’s English classes?

Members

Where can I find the FFI Handbook?
Why can’t I find member resources on the new website?
Where can I find my member ID?
How can I sign up for the Friendship Force Newsletter?
How to become a Friendship Force Member
How does Global Membership work?
Where can I find newsletters and other emailed communications?
Is there a Journey discount for youth ambassadors?
How can I participate as a Global Member?
Can I order FFI Merchandise?
Where can I find Journeys that still have empty seats?
What is the FFI Pen Pal Program?
How do I get matched with a Pen Pal?
How can I follow Friendship Force on Facebook?
How can I follow Friendship Force on Instagram?
How do I receive WhatsApp messages from FFI in Spanish?
How do I receive WhatsApp messages from FFI in Portuguese?
How to create a WhatsApp account
What’s WhatsApp?
Do I have to pay to download and use WhatsApp?
How to download WhatsApp to your smartphone
Does WhatsApp require an internet connection?
Mensajes de Whatsapp en español
WhatsApp: important features
Why should I sign up to receive WhatsApp messages from FFI?
What is my Member ID number for?
What is a Global Member?

Member Opportunities

How to become a Friendship Force Member
Where can I find Journeys that still have empty seats?
What is the FFI Pen Pal Program?
How do I get matched with a Pen Pal?
Mensajes de Whatsapp en español
Why should I sign up to receive WhatsApp messages from FFI?

Social Media

How can I follow Friendship Force on Facebook?
How can I follow Friendship Force on Instagram?
How do I receive WhatsApp messages from FFI in Spanish?
How do I receive WhatsApp messages from FFI in Portuguese?
How to create a WhatsApp account
What’s WhatsApp?
Do I have to pay to download and use WhatsApp?
How to download WhatsApp to your smartphone
Does WhatsApp require an internet connection?
WhatsApp: important features

Global Members

How does Global Membership work?
How can I participate as a Global Member?
What is a Global Member?

Good to know

Where can I find the FFI Handbook?
Why can’t I find member resources on the new website?
Where can I find my member ID?
How can I sign up for the Friendship Force Newsletter?
Where can I find newsletters and other emailed communications?
Is there a Journey discount for youth ambassadors?
Can I order FFI Merchandise?
What is my Member ID number for?

myFF

How do I update my club’s leadership in MyFF?
Do I need to log in every time I visit my.friendshipforce.org?
How can I download my club’s membership list on myFF?
A club member requested approval on myFF. Why don’t I see this member in the membership list?
How do I assign or change a Club Admin for the club?
How do I approve or reject a member’s request to be affiliated with our club on myFF?
Where can I find other clubs’ profiles?
How do I create and edit our club’s profile page on myFF?
Why is it so important to complete your club profile page on myFF?
Why don’t I see any information on a club’s profile page?
How do I edit my profile?
What is on the HOME page in myFF?
How can I suggest a topic or author a post for myFF?
Why is my account application still pending?
Who can see my contact information?
How do I notify FFI of newly elected club officers?
How do I add or change my profile photo?
Where do I update my contact information?
How do I print my Friendship Force International membership card?
How do I create my myFF account?
What if I am a member of more than one club?
I’ve forgotten my password. What do I do?
How can I view the site in my language?
Why isn’t my language available?
How do I change my communication preferences?
Why was my account rejected?
Why was my account suspended?
Where can I find the myFF Terms and Conditions and Friendship Force Code of Conduct?
What is a Club Admin?
What question is your article answering?
Why do I need a myFF account?
Why do I need a unique email address?
How do I change my password?
What is myFF?

Account Creation

Why is my account application still pending?
How do I create my myFF account?
Why was my account rejected?
Where can I find the myFF Terms and Conditions and Friendship Force Code of Conduct?
Why do I need a myFF account?
Why do I need a unique email address?

Club Administrator

How do I update my club’s leadership in MyFF?
How can I download my club’s membership list on myFF?
A club member requested approval on myFF. Why don’t I see this member in the membership list?
How do I assign or change a Club Admin for the club?
How do I approve or reject a member’s request to be affiliated with our club on myFF?
How do I create and edit our club’s profile page on myFF?
How do I notify FFI of newly elected club officers?
What is a Club Admin?
What question is your article answering?

Home Page

What is on the HOME page in myFF?
How can I suggest a topic or author a post for myFF?

Clubs & Groups

Where can I find other clubs’ profiles?
Why is it so important to complete your club profile page on myFF?
Why don’t I see any information on a club’s profile page?
What if I am a member of more than one club?
Why was my account suspended?

Logging In

Do I need to log in every time I visit my.friendshipforce.org?
I’ve forgotten my password. What do I do?

My Profile

How do I edit my profile?
Who can see my contact information?
How do I add or change my profile photo?
Where do I update my contact information?
How do I print my Friendship Force International membership card?
How do I change my communication preferences?

User Experience

How can I view the site in my language?
Why isn’t my language available?
How do I change my password?

Payments

How do I calculate how much is due to FFI for a Journey?
How do we pay the host fee for our Journey?
How much are 2023 Journey fees?
When are Journey fees due?
When are the FFI Membership Dues due?
How do I pay for my Journey?
How do I make a donation to Friendship Force?
Where do I mail a check to Friendship Force?
How do I become a monthly donor?
How do I pay my FFI Membership Dues?

Membership Dues

When are the FFI Membership Dues due?
How do I pay my FFI Membership Dues?

Journey Payments

How do I calculate how much is due to FFI for a Journey?
How do we pay the host fee for our Journey?
How much are 2023 Journey fees?
When are Journey fees due?
How do I pay for my Journey?
Where do I mail a check to Friendship Force?

Donations

How do I make a donation to Friendship Force?
How do I become a monthly donor?

Virtual Experiences

Which types of Virtual Experiences are there?
Where can I see a list of upcoming Virtual Experiences?
Where can I find recordings of past Virtual Experiences?
Are all Virtual Experiences recorded?
Do I have to pay for Virtual Experiences?
I have an idea for a Virtual Experience. How do I proceed?
Best practices for attending a Virtual Experience
What are the technical requirements for Virtual Experiences?
How are books chosen for the FFI Book Club?
How can I suggest books for future book club events?
Do I need to sign up for every FFI Book Club event?
How do I register for a Virtual Experience?
Does FFI offer Virtual Experiences in multiple languages?
How do I find the correct starting time for my time zone?

World Conference

Can FFI help with flight bookings for the World Conference?
How much does it cost to attend the world conference?
How do I register for the FFI world conference?
Who are the 2023 world conference speakers?
Where is the agenda for the world conference?
Who can help with my conference accommodation questions?
How can I get matched with a conference roommate?
Where and when is the next Friendship Force world conference?
Are there any excursions or pre- and post-conference tours on offer for the 2023 world conference?
Do I have to stay at the main conference hotel?
How often do Friendship Force world conferences take place?
What are Croatia and Dubrovnik like?

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Members

Members

Where can I find the FFI Handbook?
Why can’t I find member resources on the new website?
Where can I find my member ID?
How can I sign up for the Friendship Force Newsletter?
How to become a Friendship Force Member
How does Global Membership work?
Where can I find newsletters and other emailed communications?
Is there a Journey discount for youth ambassadors?
How can I participate as a Global Member?
Can I order FFI Merchandise?
Where can I find Journeys that still have empty seats?
What is the FFI Pen Pal Program?
How do I get matched with a Pen Pal?
How can I follow Friendship Force on Facebook?
How can I follow Friendship Force on Instagram?
How do I receive WhatsApp messages from FFI in Spanish?
How do I receive WhatsApp messages from FFI in Portuguese?
How to create a WhatsApp account
What’s WhatsApp?
Do I have to pay to download and use WhatsApp?
How to download WhatsApp to your smartphone
Does WhatsApp require an internet connection?
Mensajes de Whatsapp en español
WhatsApp: important features
Why should I sign up to receive WhatsApp messages from FFI?
What is my Member ID number for?
What is a Global Member?

Member Opportunities

How to become a Friendship Force Member
Where can I find Journeys that still have empty seats?
What is the FFI Pen Pal Program?
How do I get matched with a Pen Pal?
Mensajes de Whatsapp en español
Why should I sign up to receive WhatsApp messages from FFI?

Social Media

How can I follow Friendship Force on Facebook?
How can I follow Friendship Force on Instagram?
How do I receive WhatsApp messages from FFI in Spanish?
How do I receive WhatsApp messages from FFI in Portuguese?
How to create a WhatsApp account
What’s WhatsApp?
Do I have to pay to download and use WhatsApp?
How to download WhatsApp to your smartphone
Does WhatsApp require an internet connection?
WhatsApp: important features

Global Members

How does Global Membership work?
How can I participate as a Global Member?
What is a Global Member?

Good to know

Where can I find the FFI Handbook?
Why can’t I find member resources on the new website?
Where can I find my member ID?
How can I sign up for the Friendship Force Newsletter?
Where can I find newsletters and other emailed communications?
Is there a Journey discount for youth ambassadors?
Can I order FFI Merchandise?
What is my Member ID number for?

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